Do you accept insurance?

No, your provider works for you rather than the insurance company. We do not accept insurance and are not participating providers for any insurance company including Medicare and Medicaid. We provide an itemized receipt with every visit which can be sent to your private insurance company for out-of-network benefits (not Medicare or Medicaid).

How are visits billed?

Visit charges are based on the time spent with your provider. Initial appointments are 2 hours and follow up visits range from 30-90 minutes and are billed by time spent.  We collect payment at the time of service.  

Will my insurance reimburse for visits?

Some patients may qualify for insurance reimbursement from their insurance company if they have out of network benefits and submit an itemized receipt, which we provide at every visit. This varies by payer and we suggest you contact your insurance provider in advance in order to understand their reimbursement policy relative to our services. Our services normally qualify for HSA reimbursement, can be paid with an HSA debit card and are also often reimbursable by many health share plans.  We do not maintain staff to process insurance claims, requests or denials.

Will my insurance pay for labs and tests ordered by my provider?

This will vary by your insurance provider, your plan and the testing ordered. We have negotiated self pay discounts for Labcorp costs for those with high deductible plans, health shares or those without insurance. Coverage for integrative medicine testing through functional medicine labs vary by provider and test.

Can Insight be my primary care provider?

The providers at Insight Integrative Medicine function in a consulting role only. You must maintain an ongoing relationship with your primary care provider for all routine health needs, urgent care, preventive screening, referrals, etc. We are available for scheduled appointments during normal office hours. Our office does not maintain an after-hours answering service and we do not typically have same day appointment availability.

What is the best way to contact my provider or the office staff?

The best way to contact the office is through your online patient portal using a secure message. Messages can be directed specifically to your provider if relating to clinical matters discussed in your visit or to our staff for all other matters. Portal messages are generally answered within 3 business days.  We also try to pick up the phone as often as we can! Phone messages will be returned within 2 business days.  You can reach out by email for general questions not related to your medical care (email is not HIPAA secure). We strive to make communication with our office easy and secure.